How to fix "Database Cache is being refreshed"

OLP application may at times get stuck with the process after the computer is restarted. A message "Database Cache is being refreshed" is presented for a prolonged period. You can do the following on the computer hosting the OLP application.

1. On the desktop search filed, type Script Executor

2. Click Script Executor

3. At the Unlock Code enter the code: 1x-m25-m3i-s-r-ami2k4ys1-bbt4-ox0wgmk-a-d-a

4. Click OK

5. Click Load script and execute

6. Browse to select the attached fix sta4cache database.sgscript

7. At the Variable value enter STA (Note that with newer setup database name is changed to OCEAN)

8. Click Next

9. Select Desktop and click Save

10. The script will start running and this will take some time to run.

11. Once completed you will see the text box shown Script execution has been completed and you can click Ok

12. Click Close

13. If the script execution has been completed you may proceed to the computer

Normal operation should resume after the above steps are completed.